What Shipping Methods Are Available?
Basic shipping is the only method currently used by out fashion house.
How Long Will It Take To Get My Package?
The time for a package to reach is destination is from 5 to 10 business days.
Do You Ship Internationally?
Yes, we do ship internationally.
How is the order packed?
Our items are packaged as followed.
- Covered in silk paper.
- Bubble plastic to cover the item ordered.
- Carefully packed inside our own boxes.
Packages containing dresses as well as suits will be packaged using additionnal safety measures.
What Payment Methods Are Accepted?
Any credits cards as well as Paypal are available as a payment method. Payments are processed via Square.
Is Buying On-Line Safe?
It is safe to purchase from our fashion house. We greatly value our customer’s privacy.
Orders and Returns
How do I place an Order?
You start by browsing products via our online store, you then add to cart the items that caught your interest. Complete purchase, enter your personnal shipping informations, then confirm order.
Do I need an account to place an order?
You do not need an account to order clothes from our fashion house.
Who should I to contact if I have any queries?
The best way to get in contact with us for any business inquiries is through our email address »firstname.lastname@example.org ».
How Can I Cancel Or Change My Order?
It is not possible to cancel, change or modify an order once it is confirmed & paid for. It is possible however to change an item to your liking using the made to measure section upon purchase.
How Do I Track My Order?
You can only track your shipment if you have an account with our fashion house.
How Can I Return a Product?
It is possible to return certain items if it doesn’t fit but our fashion house does not offer cash backs, only exchanges. Exchanges will only be accepted after receiving the item and analyzing it to confirm that no damage has been done to it or that it wasn’t worn for an event then sent back.